ServiceDeskUsers

Service Desk Users (aka SDU) is a free online user community for CA Unicenter Service Desk, and is neither owned nor operated by CA, Inc. SDU combines both forum and wiki capabilities in a single web site.

Concept

The concept of SDU is to provide a community for experts and novices to share Service Desk knowledge. Membership is unrestricted and requires only a unique login and email address. Anonymity is at the discretion of each member. The site is financed through the sale of advertising space.

Features

*Forum - provides a quick and simple platform for posting questions, finding solutions, or helping others.
*Wiki - a library of Service Desk knowledge contributed by site members.
*Calendar - a source for upcoming CA, industry, and SDU events.
*Private Messenger - allows member-to-member communication while maintaining anonymity.
*Yellow Pages - a listing of companies skilled in supporting CA's Service Desk software.
*Search Provider/Engine Plug-ins - searching SDU content via IE7 and Firefox 2.x/3.x search bar.
*RSS Feeds - recent forum posts, recent wiki changes, and newest wiki pages all available via RSS subscriptions

Design

SDU is built using MediaWiki, Invision Power Board and IpbWiki.

History

July 13, 2008 - SDU and @ServiceDay, the European Service Desk forum, agree to combine efforts, whereby shutting down the @ServiceDay website and adding the compiled knowledge from its site to the SDU wiki.

July 12, 2008 - SDU offers exclusive IE7 and Firefox 2.x/3.x Search Provider/Engine Plug-ins that allow users to directly access Service Desk tickets and assets from their own web browser

March 25, 2008 - SDU membership reaches 500.

February 4, 2008 - ServiceDeskUsers.com is released to the general public.

Main Menu

See Also

Main Menu