InQuira

InQuira is a provider of enterprise knowledge management solutions. InQuira solutions are used by support organizations to manage, access, and share the information that is needed to resolve customer questions. InQuira solutions are typically used within contact centers, Web self-service applications, sales intelligence applications, and company intranets. InQuira has customers in such industries as telecommunications, high technology, financial services, hospitality, and consumer packaged goods.
History
InQuira was founded in 2002, through the merger of Answerfriend Inc. and Electric Knowledge Inc. The two companies received a combined $9.7 million in seed funding.
In July 2003, InQuira closed a second round of funding, raising $9.25 million. The round was led by Sutter Hill Ventures, and also included previous investors Partech International and Walden International.
In February 2007, the company released a new version of its flagship software, InQuira 8, which featured integrated search, discussion forums, and self-service capabilities.
In December 2008, InQuira released support for multiple languages, so, for example, a user could do a search in Spanish, and, if desired, see relevant results in both that language as well as resources in all other available languages.
In 2009, InQuira announced integration of its solutions with Oracle CRM On Demand. In addition, that same year, Inquira released a solution that is integrated with Oracle Siebel Contact Center desktop.
In April 2009, InQuira announced a strategic partnership with Genesys, and the availability of a solution that integrates InQuira solutions with the Genesys eServices Solution.
In March 2010, the company announced InQuira On Demand, providing SaaS-based alternatives for employing InQuira for Web Self Service and InQuira for Contact Center solutions.
In July 2011, Oracle announced that they had agreed to acquire InQuira in order to improve the capabilities of its Fusion and Siebel CRM.
Items and Services
The InQuira Q8 Platform is the company’s core product offering. The platform offers these integrated capabilities:
* Search. InQuira offers natural language processing and intent-based search that can help connect users with the info they need to resolve an issue.
* Content authoring and workflow management. InQuira supports content authoring, publishing, and approval workflow processes, helping facilitate content development.
* Analytics. InQuira provides data gathering and reporting capabilities on contact center and Web self-service interactions, providing insights for ongoing optimization.
* Forums. InQuira offers capabilities for managing forums, for managing forum content from a central support knowledgebase, and for harvesting forum-generated content for use in other support channels. It also equips forum users with capabilities for finding information and providing feedback.

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