Visaya KPO
Visaya (stylized in all caps) is a Filipino Knowledge Process Outsourcing (KPO) company operating in both the Philippines and in the United States. It is one of the few Filipino-owned companies in the local information technology and business process management (IT-BPM) industry in the Philippines.
History
Visaya was founded in 2007 by Butch Valenzuela. The company established its first office in Makati City and was accredited by the Philippine Economic Zone Authority (PEZA) in 2010. In 2013, VISAYA launched the Philippines’ inaugural Rural BPO program in partnership with Accenture in Tanjay City, Negros Oriental.
In 2018, the company opened a branch in Dumaguete City, focusing on both CX and Healthcare Information Management accounts. Five years later, it relocated its Philippine head office from Makati to Ortigas where its Finance and Accounting accounts are also located. This was followed by the opening of a branch in Bacolod in early 2024.
The company is a member of the Contact Center Association of the Philippines (CCAP), Healthcare Information Management Association of the Philippines (HIMAP), and the IT and Business Process Association of the Philippines (IBPAP).
Recognition
- 2015 and 2016: Outstanding SME Award for the Service Sector from the Department of Trade and Industry in the Philippines.
- 2019: Honored with the Philippines Best Employer Brand Award by the Employer Brand Institute and the ACES Most Promising SME in Asia Award.
- 2021 and 2023: Awarded as the Philippines’ Best Employer Brand by the Employer Brand Institute.