TriTech Software Systems

TriTech Software Systems, formerly known as American Tritech, is a public safety Software company based in San Diego, California. Tritech is a major manufacturer of emergency-response software that is primarily used in the United States, Canada, United Kingdom, Ireland, Australia, New Zealand and Singapore.

History

TriTech was founded in 1991 in San Diego, California by Christopher D. Maloney. Tritech was originally named American Tritech but was renamed in 1998 to TriTech Software Systems, as the company's business was not limited to the United States.

Products

VisiCAD is software that assists with emergency-response planning and dispatch.

VisiNet Mobile software transfers data from the dispatch office to an emergency-response team including a map that tracks the position of every fire truck responding to an emergency, improving the situational awareness for firefighters on the scene.

Software glitches

A trio of software issues occurred in Austin, Texas between November 2004 and February 2005. In November 2004, glitches in the software used by the Austin, Texas emergency-response dispatch caused delays in sending and receiving information between the dispatcher and patrol cars, and dispatchers not knowing the location of patrol cars. The company was again criticized for similar issues that occurred on January 14, 2005, when the computer screens at the dispatch office in Austin froze for almost an hour and a half. A third incident occurred later that month on January 30, 2005, when the computers at the dispatch office again froze up. During the outages, dispatchers used pencil and paper to record emergency data. According to Austin city officials, no one had been injured, and no calls were missed as a result of the glitches.

Partnerships and acquisitions

TriTech has partnered with NEC Corporation of America, merging the VisiCAD software with a record management system developed by NEC.

In July 2007 TriTech acquired intellectual property from Global Software Corp related to record management. In November 2007, TriTech acquired Information Management Corp (IMC) In March 2010 TriTech acquired Ortivus North America from Ortivus AB and in September 2011, TriTech acquired VisionAIR, a privately held company located in Castle Hayne, North Carolina. In December 2011 TriTech acquired the assets of 9-1-1 Inc. of Denver, CO.

See also

• Computer-aided dispatch
• Emergency medical services