Cequens

Originally from Wikipedia · Est. Feb 2025

CEQUENS is a global communications platform as a service (CPaaS) and software as a service (SaaS) company that provides AI-powered, omnichannel communication technologies and focuses on customer engagement products and solutions for various industries. The company is incorporated in Cairo Egypt and is headquartered in Dubai, UAE.

History

CEQUENS was founded by Karim Khorshed (CEO) and Ahmed Shabrawy (Chief Research & Innovation Officer) in January 2011 in Cairo, Egypt.

In 2014, CEQUENS launched SMS APIs and secured its first global account. In February 2016, CEQUENS acquired Vytru/FlipDock, a UCaaS provider. Later, in April of the same year, EgyptNetwork merged with CEQUENS, a software development company.

By 2018, the company introduced CEQUENS Number Lookup API, TrueNorth SMS Gateway, and CEQUENS Campaigns, establishing direct connections with over 100 carriers.

In 2020, CEQUENS partnered with WhatsApp, launched a web widget, and released four new products. In 2023, CEQUENS partnered with Mastercard to provide biometric authentication solutions for the BFSI sector.

In 2023 and 2024, CEQUENS was ranked as a Tier One A2P SMS solutions provider in ROCCO's Market Impact Reports. In 2024, the company was listed on Juniper Research's A2P Messaging Leadership Board, included in ROCCO's "AI Strategies Application Report," and featured in Omdia's "Market Landscape: Conversational AI for Customer Service" report.

By 2024,CEQUENS established 12 new carrier connections and entered three hub agreements, expanding its reach to cover 100% of global GSM mobile subscribers, partnered with Amazon, and launched the AI Agent and OmniLink platform.

Products and services

  • Customer Engagement: CEQUENS OmniChannel Chat, CEQUENS Broadcast, CEQUENS Journeys
  • Communication APIs: SMS API, WhatsApp API, Voice API, Email API
  • Authentication and Verification: CEQUENS Verification Hub, CEQUENS Number Lookup
  • GenAI Platform
  • TrueNorth SMS Gateway
  • Microsoft Teams Enterprise Voice

The company serves over 2,000 enterprises in over 150 countries, supporting industries such as BFSI, fintech, retail, logistics, and healthcare.

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