Brimir (help desk software)
Brimir is a free and open-source issue tracking system mainly developed by Ivaldi using Ruby on Rails and the Foundation front-end framework. It can be used to handle incoming support email which will be converted to tickets in the system, which frees support staff from a cluttered inbox. Tickets can be assigned to help desk agents who can then reply to the tickets, update the priority and change the ticket status. All history regarding a ticket is shown in a simple view, including attachments and replies.
Brimir is developed as a web application, meaning it can be accessed from almost any platform. The interface support multilingual viewing, although currently only English and Dutch are supported.
The source code of Brimir is available under the Affero General Public License and can be used on all platforms where Ruby on Rails runs.
See also
- Comparison of help desk issue tracking software
- Comparison of ticket-tracking systems
External links
- Brimir, an open source ticket manager â official website
- ivaldi/brimir â official Brimir Github page