C.Support
c.Support is a Web-based IT help desk management software application that allows support organizations to coordinate, manage, and track support activities. The software is developed and supported by GWI Software, based in Vancouver, WA.
Features
- Web-based interface
- Desktop Portal
- Self-service portal
- Mobile client support
- Incident Management
- Problem Management
- Change Management
- Asset and Inventory Management
- Service Level Agreement
- Approval based workflow automation
- Purchasing and billing
- Alerts and notifications
- Standards-based API
- FAQ and Knowledge base
- LDAP and ACTIVE Directory
Products Editions
c.Support - Incident Management Edition
Platform: Microsoft
Latest version: c.Support 8.0, released Q1 2009
c.Support - Service Desk Edition
Platform: Microsoft
Latest version: c.Support 8.0, released Q1 2009
c.Support for Domino
Platform: IBM Lotus Domino
Latest version: c.Support 2008, released Q2 2008
Awards and Recognitions
- Software Magazine's - Winner Best Enterprise Solution
- InfoWorld Magazine - Winner Help Desk Shootout
- CTI Magazine - Product of the Year
- CRM Excellence Award
- Telemarketing & Call Center Solutions - Editor's Choice winner
- IBM/Lotus Beacon Award Finalist - Best e-Business Solution
- IBM/Lotus Beacon Award Finalist - Killer App
- IBM/Lotus Beacon Award Finalist - Best in Show
License
c.Support is proprietary software, with license and annual maintenance fees based on the number of support representative seats.
See also
- Comparison of issue tracking systems
External links
- Product Site
- GWI Software, Inc. - Official Site