GWI Software

GWI Software is a publisher of help desk and service desk software solutions. The company was founded in 1992 and is headquartered in Vancouver, WA. GWI released their first product, c.Support, in 1994 and quickly became the largest Independent software vendor (ISV) for IBM's Domino platform. In 1998, GWI acquired Vendre, LLC. This acquisition led to an expansion in GWI's product line and helped fuel future growth. In 2001 GWI released c.Support of the Microsoft platform.

Products

c.Support is a Web based software solution that allows support organizations to coordinate, manage, and track everyday support activities as well as more complex workflows that involve several people or departments and interdependent tasks. c.Support, is used by over 250,000 help desk professionals in 3,000 locations worldwide.

c.Support - Incident Management EDition
Platform: Microsoft
Latest version: c.Support 8.0, released Q1 2009
c.Support - Service Desk Edition
Platform: Microsoft
Latest version: c.Support 8.0, released Q1 2009
c.Support for Domino
Platform: IBM Lotus Domino
Latest version: c.Support 2008, released Q2 2008

Main features

  • Incident Management
  • Problem Management
  • Change Management
  • Asset Management
  • Service Level Management
  • Workflow and Approvals
  • Knowledge Management
  • Customer Self-support
  • Purchasing

Awards and Recognitions

  • Inc. 500 Fastest Growing Company
  • Deloitte & Touche Technology Fast 500
  • Oregon Top 100 Technology Companies
  • CRM Excellence Award
  • Washington 100 Fastest Growing Private Companies
  • IBM/Lotus Beacon Award Finalist - Best e-Business Solution
  • IBM/Lotus Beacon Award Finalist - Killer App
  • IBM/Lotus Beacon Award Finalist - Best in Show
  • Washington Technology Fast 50
  • Telemarketing & Call Center Soltuions - Editor's Choice winner
  • Software Magazine's Enterprise Solutions 500
  • Forbes Fast 500
  • Portland Business Journal's Fastest Growing Private Companies
  • InfoWorld Magazine - Winner Help Desk Shootout
  • CTI Magazine - Product of the Year

Industry Affiliation

  • Microsoft Gold Certified Partner
  • IBM ISV Partner

See also

  • Comparison of ticket-tracking systems

See Also

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