Sunrise Software

Sunrise Software Ltd. is a privately owned UK based company specialising in IT Service Management Software. It was founded in 1994 by the current chairman Tom Weston.
History
Despite having only three years experience in the IT sector, Tom Weston formed Sunrise Software in 1994 as an IT Helpdesk vendor. A succession of helpdesk solutions were released, including Standard; Professional; and Enterprise, each offering advances in functionality, and - in the case of Enterprise - an upgrade in database, from Microsoft Access to Microsoft SQL Server. In the late 90’s Sunrise began drawing up plans for a flexible, browser-based product. By 2007, Sunrise had become an established player in the IT Service Management market with a multi-million pound turnover.
Key Milestones
* 1994: Sunrise founded and launches Standard
* 1997: Sunrise launches Professional
* 1998: Sunrise launches Enterprise
* 1998: A new concept is developed for an entirely browser based solution
* 1999: The specification for Sostenuto is drawn up after extensive market research
* Feb 2003: Sostenuto 1.0 is launched
* April 2005: Sostenuto 2.0 is released
* June 2007: Sostenuto 3.0 is released
* June 2009: Sostenuto 3.1 is released, focusing on user experience, with an emphasis on improving usability.
Awards
* Network Computing Awards 2009 Service Management Provider of the Year (Finalist)
* Information Age Innovation Awards 2008 (Winner)
* Information Age Information Management Innovation of the Year 2008 (Winner), as well as being one of the largest providers to the UK NHS.
Products
The Sunrise product suite is currently based around the Sostenuto application. There are two actively marketed iterations of the basic template:
*Sunrise 20/20: an out-of-the-box ITIL-based Service Desk Tool.
*Sostenuto ITSM: A Service Desk Tool which is further configured as per customers’ requirements.
In addition to Sostenuto, Sunrise also offers a number of complementary products including:
*Chameleon: An html front-end for the Sostenuto system.
*A live management dashboard.
Sunrise also continue to sell their legacy helpdesk, Enterprise.
Sostenuto
The Sostenuto platform is a thin-client Java-based solution. Originally developed as an application builder, Sunrise has developed an out-of-the-box configuration of the product that can be purchased as an IT Service Management system, aligned with the ITIL framework
Despite ITSM being Sostenuto’s main route to market, it is now being used in applications as diverse as Customer Service Management, Distribution, Health and Safety, and Project Management.

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