Richard J. George

Richard J George is educated in the topics of food marketing, brand strategy, customer service, and business ethics. He has had a number of interviews by CNN, Comcast Network, NBC and more. He has also been quoted in many journals, a few include Business Week, Fortune, Time, and Forbes. George has been a Professor of Food Marketing at Saint Joseph’s University in Pennsylvania.
Life and career
George received his undergraduate degree in economics from Saint Joseph’s University in 1967, his MBA from Harvard University in 1969, and in 1980 obtained a Ph.D. from Temple University. Dr. George has taught at Saint Joseph’s University in Pennsylvania starting in 1981, took a short break from 1984 to 1985 and returned to continued to teach undergraduate and graduate courses. While teaching at Saint Joseph’s Richard has received numerous awards for his teaching, including the Faculty Merit Award for Teaching multiple times. He has been a visiting professor at University College Cork in Cork, Ireland, a professor-in-residence at Heythrop College at the University of London in London, England, along with a Visiting Assistant Professor at the University of Florida, Gainesville, Florida.
Dr. Richard George currently holds the prestigious Gerald E. Peck Fellowship, sponsored by FMI for the purpose of determining the future of food wholesaling. He has written and co-authored a selection of books; some include Running a Supermarket Consumer Focus Group, Delightful Customer Service: 12 Steps to a Better Bottom Line, and The Ultimate Consumer Survival Guide. George has spoken countless times throughout the United States, Eastern Europe, Western Europe, and the Pacific Rim. His speeches involve discussing marketing strategy, customer delight, marketing trends, business ethics, and servant leadership. These topics are the main content of his articles which have appeared in the Journal of Consumer Marketing, Journal of Food Products Marketing, Marketing News, and Journal of Business Ethics.
Publications
* Winning Marketing Strategy: The Rules (2009),
* Winning Customer Rules (2009),
* Delightful Customer Service: 12 Steps to a Better Bottom Line (2005),
* Success Leaves Clues (1999),
* The Ultimate Consumer Survival Guide (2004),
* Delight Me…The Ten Commandments of Customer Service (1997),
* Twenty One Trends in Food Marketing for the 21st Century (1999),
* Customer Power: Seven Steps to Get What You Want (and Deserve) (2000),
* Running a Supermarket Consumer Focus Group (2002)

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