John Tschohl

John Tschohl (born June 20, 1947 in Mankato, Minnesota) is an author/speaker/thought leader and service strategist and president of Service Quality Institute. He is an American business speaker/author and Customer Service Strategist.
Education
Tschohl attended the University of St. Thomas in Saint Paul, Minnesota. He became the Chairman of the College Republicans his senior year of college and launched the Coalition for Lowering the Voting Age which represented over 50,000 college students. He was successful in getting the legislature and Governor to sign a bill into law lowering the voting age from 21 to 19. He received his bachelor's degree at the in 1969.
Career
Tschohl is a specialist in service strategy and customer service. He is founder and President of the Service Quality Institute (SQI)
the Global Leader in customer service a Customer Service Training firm based in Minneapolis, Minnesota.
Tschohl has consulted organizations including 3M Medical Specialties, AAFES, Chevon USA, CocaCola Femsa (Mexico), DHL Express, Dollar Rent-A-Car, Eastman KODAK, Elizabeth Arden, FedEx, Fidelity Investments, Florida Bankers Association, Harvard Business Review (Poland), Hertz (Europe), Inc. Magazine, Kroger, MOTOROLA, Oldsmobile, Pennzoil, Pizza Hut of Europe, Sheraton, Sprint, Target, Texaco, Time Inc., and the US Coast Guard Training Center.
He presents seminars on customer service strategy, service recovery, empowerment, speed, and the customer experience.
Publications
Here is a partial list of books written by John Tschohl:
* Achieving Excellence Through Customer Service published by Prentice-Hall in 1991. Now in its 11th Edition. Available in English, Spanish, Russian, and Chinese. In over 200 libraries (in all editions), according to WorldCat .
* Empowerment: A Way of Life (2011), Minneapolis, MN : Best Sellers Pub,
* Loyal for Life/Service Recovery: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less Minneapolis, MN : Best Sellers Pub., ©2005.
* Cashing in: Make More Money, Get a Promotion, Love Your Job Minneapolis : Best Sellers, 1995
* e-Service : Speed, Technology and Price Built Around Service Minneapolis, MN : Best Sellers Pub., 2001
* The Customer Is Boss: A Practical Guide for Getting What You Paid for and More Singapore : S.S. Mubaruk & Brothers Pte Ltd, 1995
* Feelings: quality service, first time, every time Bloomington, Minn. : Service Quality Institute, 1992, 9
* Connections: Practice for excellence, path to success 3rd ed, Bloomington, Minn. : Service Quality Institute, 1993.
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