IssueTrak

IssueTrak is a web-based software application that is used by small to large-sized businesses for help desk, issue tracking, customer support, and process management.
IssueTrak consists of a core software package and five optional add-on modules. The core software application is used to track and manage organizational issues. With the integration of the add-on modules, the software application can be expanded to integrate with Microsoft Active Directory, convert emails into support requests, track hardware and software assets, as well as process invoices and manage survey campaigns.
IssueTrak runs on Windows Server 2003, 2003 R2, 2008 or 2008 R2 (Standard, Enterprise or Datacenter Edition) utilizing a Microsoft SQL Server 2000, 2005, or 2008 (Workgroup, Standard, or Enterprise Edition; 32 or 64-bit version) back end database and is accessible via a web based client.
Modules
*Incoming Email Processor
*Active Directory Integration
*Asset Management
*Web Surveys
*Billing

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