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Chatterbot Louise
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Louise VirtuOz's Louise is the English chatterbot for PayPal.com. Functional since 2008, Louise facilitates over 400,000 conversations a month and thus helps in reducing the number of issues going to PayPal support. The chatterbot solution helps in improving the overall customer retention on the website and enhances the overall user experience. Virtual agents Virtual agents are multi-lingual, automated solutions that can handle a wide variety of topics related to financial payments, including delicate issues, such as refunds and disputes. Virtual agents also have the ability to dynamically bring up web pages, in context, so customers don’t have to hunt on the website to perform tasks specific to their account.They play a vital role in improving the online shopping experience for customers by offering intelligent self support. |
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