Integrated Broadband Services

Integrated Broadband Services is an American software as a service SAS provider to small and mid-size broadband providers. Commonly referred to by the abbreviated form of its company name, IBBS, Integrated Broadband Services is a member of the National Cable and Telecommunications Association and the National Cable Television Cooperative. The company provides outsourced broadband support customer contact services to over 100 broadband providers for a total of over 500,000 broadband subscribers in the continental United States, the Caribbean, Latin America, and Canada in addition to network management and broadband diagnostics.

History

IBBS was founded in 2001 by Michael Ingram and Robert Buckfelder. Originally launched out of the home of CTO Michael Ingram, IBBS quickly grew from a 6 person team in 2001 to over two hundred employees today. The company moved its corporate headquarters to Kennesaw, Georgia in 2004. IBBS continues to operate a call center in Cartersville, Georgia. Wachovia Capital Partners formed a strategic relationship with IBBS in February 2007 and is the majority shareholder of the privately held company. Robert Buckfelder stepped down as CEO in February 2008, turning over the position to David Keil. Buckfelder currently serves as Chairman of the Board.

In an industry where low customer satisfaction is a norm, IBBS stands out with a customer recommendation of 99% and a customer satisfaction rating of 98% based on an independent January 2008 survey of over 100 IBBS customers by The McDonnell Group.

External links

• - IBBS Corporate Site
• ThomasNet Industrial NewsRoom, May 20, 2008, "Diagnostic Software offers device provisioning"
• RedOrbit, March 03, 2008, "IBBS Named to Georgia's Top 40 Most Innovative Companies"
• Oracle Developer's Journal, May 20, 2008, "IBBS Names VP of Sales, Sandra Jimenez"
• Atlanta Business Chronicle, March 31, 2008, "IBBS and RR Enterprises Ltd. Integrate Solutions for Mutual Customers"
• "Integrated Broadband Services Acquires Vancouver-Based Parasun Technologies, Inc."
• "Integrated Broadband Services Releases BBX 4.5 With Industry Leading VoIP Capabilities"