How Did That Happen?
How Did That Happen? is the final installment in a three-part series of management books written by New York Times bestselling authors Roger Connors and Tom Smith. The first and second books in the series are The Oz Principle and Journey to the Emerald City, respectively. On August 30, 2009 How Did That Happen? reached the New York Times Bestsellers list.
Description
How Did That Happen? shows the reader how to effectively hold others accountable in the workplace. Using case studies, simple models, and self-assessments, the authors show the reader how to apply the book's principles to hold others accountable in a way people will positively respond to.
The book introduces the Accountability Sequence as a model for holding others accountable and managing unmet expectations. The Accountability Sequence consists of two parts: The Outer Ring and The Inner Ring. The Outer Ring shows how to establish the expectations we hold others accountable for. The Inner Ring demonstrates how to manage unmet expectations to turnaround performance and get results.