ADEC Group

ADEC Group is a provider of onshore managed services, offshore outsourcing and back office processing. The company was established in 1998, and now has 5,000 personnel throughout the United States, the United Kingdom, Australia, Kenya, Hong Kong, Singapore, China, and the Philippines. ADEC Group oversees and manages five brands: A-Plus English Online, ADEC Solutions, American Data Exchange (AMDATEX), FirstCarbon Solutions (FCS), and PharmaKPO. The company specializes in Business Process Outsourcing, Data and Document Management, Sustainability, Learning and Education, and Healthcare Solutions.

Type

Privately Held

Industry

Outsourcing/Offshoring

Headquarters

Manila, Philippines

Key People
  • James M. Donovan, Chief Executive Officer
  • Carol S. Esguerra, Chief Financial Officer
  • Robert Francisco, President, North America
  • Justin Holt, Regional Director, Australia

Website

www.adec-group.com

Company Size

1001-5000 employees

Founded

1998

Data & Document Management

Document management (also known as content management), is the systematic approach to digitizing, storing, managing, and retrieving documents. It provides tools that allow a company to capture, route and store, manage, and archive data securely by storing it in a single source and linking it together. All organizations must manage two types of data:

  1. Structured data (database information)
  2. Unstructured data (paper documents, pictures, etc.).

Business Process Outsourcing

Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-Party service provider. BPO is typically implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories:

  1. Back office outsourcing: This includes internal business functions such as billing or purchasing.
  2. Front office outsourcing: This includes customer-related services such as marketing or tech support.

ADEC Group offers back office support, insurance claims processing, and medical claims processing.

Knowledge Process Outsourcing

Knowledge process outsourcing (KPO) describes the outsourcing of knowledge- and information-related activities which are an integral part of a company's value chain. KPO requires advanced analytical and technical skills as well as specialist expertise. ADEC Group offers various KPO services.

Language Education and Training

The language education and training program was created to introduce the English language and communication concepts to children, adults and organizations.

History

ADEC Group was founded in 1998 as a provider of BPO solutions for back office processes, specifically data processing, document management, accounting and legal tasks, to global corporations. In 2006 the company established A-Plus International School, the first of its five brands. A-Plus is a language learning institution specializing in Mandarin and English Language programs. In 2008, FirstCarbon Solutions (FCS) was launched to address a need for carbon emissions measurement and sustainability management strategies. The following year A-Plus English online was established to provide online learning solutions to people who desire to learn English as a second language. In 2011, to address the need for KPO services among pharmaceutical and healthcare companies, ADEC Group formed a joint venture with Zuellig Pharma, a leading healthcare distribution company in Asia.

ISO Certifications

  • ADEC Group has been certified in the following International Organizations for Standardization (ISO)
  • ISO 14001:2004 Environmental Management System (EMS)
  • I SO/IEC 27001:2005 Information Security Management System (ISMS)
  • ISO 9001:2008 Quality Management System (QMS)

References

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