TechExcel Software

TechExcel is a commercial software company specializing in collaborative issue management software for various disciplines including software development, customer service, IT service, and help desk management. TechExcel products include DevSuite, for application lifecycle management system (ALM), ServiceWise, help desk software and asset management for internal IT teams, and CustomerWise, a customer support focused Customer Relationship Management (CRM) application.
History
TechExcel was founded in 1995 by the current President and software architect, Dr. Tieren Zhou. The company is headquartered in Lafayette, CA with other major offices in North Carolina, London, Tokyo, Shanghai, Beijing, and Jiaxing, China.
Products and Services
Application Lifecycle Management
TechExcel’s DevSuite software for application lifecycle management (ALM) is broken down into five applications. DevSuite consists of DevSpec for software specification management, DevPlan for project planning and resource management, DevTrack for bug/feature tracking, DevTest for test case management, and KnowledgeWise for knowledge management and an enterprise Wiki.
In 2009, SD Times named TechExcel to the SD Times 100
Customer Relationship Management
TechExcel CustomerWise is a customer support software solution with optional modules for sales, and marketing management. CustomerWise integrates with DevSuite to provide an integrated customer service and product development solution.
IT Service Management
TechExcel ServiceWise is a help desk and issue tracking application for internal IT service teams. ServiceWise is available in two versions. ServiceWise HD is a simple help desk software solution focused on ticketing and user request management. ServiceWise ITSM is a suite of applications for IT organizations to manage other related processes such as incident, problem, change, service agreement, and configuration management.

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