Servigistics

Servigistics is a privately held software company that specializes in service lifecycle management solutions and is headquartered in Atlanta, Georgia with offices in Chicago, Illinois; Rochester, New York; Irvine, California; State College, Pennsylvania; Tokyo, Japan, the United Kingdom, and India. The company was founded in 1999.
Servigistics and Click Commerce's service network solutions division, both acquired by private equity firm Marlin Equity Partners, merged to form a new company; the new company will retain the Servigistics name.
History
Servigistics was founded in 1999 by Mike Landry, to provide integrated solutions that solve real-world service business challenges and deliver material value across the extended service operation. Landry founded the company with a service parts management solution which is the process of planning, forecasting and aligning service parts inventories, resource and processes.
In 2004, Servigistics acquired Profit Science which extended the value of post sales service by offering market-adaptive pricing. The solution combines patented pricing methodologies, advanced optimization techniques and market adaptive business logic to the parts business. In 2005, the former CEO of Profit Science departed Servigistics.
TransDecisions was purchased in 2006 to continue the support of post-sales service adding extensive workforce and fleet management functionality to Servigistics Workforce Management solution.
In 2010 Servigistics acquired Kaidara and Conduit-IT, adding to an extended product line. Kaidara brought with them Knowledge Management, and Conduit-IT provided Content Management.
On March 30, 2011 Servigistics and NextNine (Remote Product Service (RPS) solutions), announced that the two companies have partnered to add NextNine's remote diagnostics and support capabilities to the Servigistics Service Lifecycle Management (SLM) solutions suite.
Products
Servigistics' products focus on strategic service management. The products include:
*Service Parts Management: planning, forecasting and aligning service parts inventories, resource and processes.
*Service Workforce Management: schedules and routes service technicians in real time, including optimal part location that considers part substitution, repair, replenishment, and procurement from third party, in technician inventory and drop shipped to customer locations.
*Service Pricing Management: software to help companies to increase revenue and maximize service profitability through the management and optimization of service parts prices.
*Command Center:allows companies to view the status of all service calls on a single screen.
*Knowledge Management:captures and reuses the know-how within the organization to automate the creation and maintenance of a knowledge repository
*Content Management
*Repair and Returns
*Contract and Warranty Management
*Warehouse Management
*Service Analytics
Partnerships
Servigistics maintains partnerships with independent software vendors (ISV), third party logistics providers (3PL), hosting/ASPs, resellers and systems integrators including: [NextNine, Accenture, Entercoms, EXA, Google Maps, HP, IBM, Impetus, Informatica, Unisys, Oracle Corporation, SAP AG, Sopia, Vericenter.
Customers
60% of Servigistics clients are customers of Oracle Corporation and SAP AG.
Servigistics customers include:
Dell, BMW, Air France, Cargotec
LG, Volkswagen ,Bombardier Recreational Products, Cisco, Coca-Cola RefreshmentsSun Microsystems, General Motors, Volvo,
Embraer(Empresa Brasileira de Aeronautica), Air Canada,
PACCAR, NACCO Materials Handling Group, Nissan, Honeywell, Home Shopping Network, Coca-Cola EnterprisesFEI

Main Menu

See Also

Main Menu