SER Group

SER Group is a German IT company with branches in 22 locations
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History
Company was established in 1984
* in October 2014 SAP has certified integration between Doxis4 and SAP NetWeaver, where Doxis4 was verified by SAP as reliable archive storage of documents and data
* in February 2015 French organization Club Decision DSI has defined SER Solutions as platinum technology partner
* since October 2015 SER Solutions are reported in Gartner Magic Quadrant as one among others top world’s 20 Enterprise Content Management solutions
* since March 2016 SER provides integration with Microsoft ECM solution - SharePoint 2016
* in October 2016 SER extends certification portfolio at SAP adding its invoice processing solutions (except already confirmed archiving solutions)
* in April 2017 Forrester announces SER Group as a “Strong Performer” in its Waves for ECM Transactional Content Services and ECM Business Content Services
* in April 2017 Doxis4 iECM suite was certified according to the international standard ISO 16175-2
* in August 2017 Doxis4 becomes first EU GDPR-certified ECM solution worldwide
* in July 2018 annual IT Magazine ComputerWorld Top 200 published by IDG & ITwiz Best 100 published by ITwiz ranks SER number one in the ECM market in Poland
* in January 2019 a majority stake has been acquired by
* in April 2019 SER re-certifies Doxis4 InvoiceMaster Control 8.4 solution with SAP NetWeaver 7.4 and SAP S/4HANA
* in December 2019 SER Software Technology GmbH has achieved ISO 9001:2015 certificate for its software development - audit was conducted by TÜV Rheinland
* in June 2020 SER achieves additional Microsoft Gold Partner status in category Data Analytics (in addition to Application Development, Application Integration, Datacenter),
* in July/September 2020 annual IT Magazine ComputerWorld Top 200 & ITwiz Best 100 announces SER Group as #1 in ECM
* in January 2021 SER Group has acquired Interact Digital AG, a Swiss input and content management provider
* in February 2021 SER Doxis4 Cloud Services from SER Group receive SOC 2 Type 1 certification
* in June 2021 SER Group has been recognized as “Strong Performer” in Forrester Wave™: Content Platforms report
Products and services
SER Group develops, sells, delivers, trains and maintains ECM&BPM solutions based on Doxis4 platform.
From business perspective the solutions provides support for following use cases like:
* contract management
* invoice processing
* order confirmations
* customer eFile
* supplier eFile
* HR eFile
* inbound mail
* quality management
* virtual project rooms
* universal workspace
SER Groups provides also trainings for key users, administrators and programmers via its SERAcademy.
From technical perspective Doxis4 is used by new clients mainly via web browser (Doxis4 WebCube app), but windows client (Doxis4 WinCube app) and mobile client (Doxis4 MobileCube app) are also available. It can be provided in on-cloud model, however some solutions are available only in on-premises model. Doxis4 is out-of-the-box solution with wide range of configuration options, but in most cases (as in many other ECM/BPM solutions) some customization may be needed. In such a case coding is possible mainly with use of standard J2EE and/or Groovy language with API package provided by Doxis4 platform.
Doxis4 has components, which can be used to enable integration with various other systems like:
* ERP solutions like SAP R/3 or Microsoft Dynamics
* CRM solutions like SaleForce or Oracle
* HR solutions like perbit or ADP
* CAD solutions like AutoCad or Solid Edge
* e-mail servers like Microsoft Exchange or Postfix
* Indentity management like Active Directory
* databases and data warehouses
* other business applications and portals like SharePoint
in following sectors:
* financial services<ref nameEissmannFCAWestFalenReferences/><ref nameGEFAReference/><ref name=TAdviserReference/>
* commerce<ref nameTAdviserReference/><ref name it-matchmaker/>
* healthcare<ref nameSwissTransfusionSRCReference/><ref name it-matchmaker/>
* industrial<ref nameEissmannFCAWestFalenReferences/><ref nameTAdviserReference/>
* insurance<ref name= it-matchmaker/>
* logistics<ref name= it-matchmaker/>
* automotive<ref name=EissmannFCAWestFalenReferences/>
* public administration<ref name= it-matchmaker/>
* business related services<ref name= it-matchmaker/>
* utilities<ref name RaffinerieHeideReference/><ref nameEissmannFCAWestFalenReferences/>
SER Group clients are among others FCA Bank,<ref nameEissmannFCAWestFalenReferences/> GEFA Bank,<ref nameGEFAReference/> Commerzbank, Societe Generale Group, BNP Paribas,<ref nameTAdviserReference/> Union Investment, Andritz Group, Deutsche Bahn, DHL,<ref nameTAdviserReference/> Swiss Red Cross,<ref nameSwissTransfusionSRCReference/> Raffinerie Heide,<ref name RaffinerieHeideReference/> Procter & Gamble, T-Mobile, Metro Group, OBI, New Yorker,<ref nameTAdviserReference/> Grohe, Helvetia, Paccor<ref nameSERGroupAIIM/> and many ohers.

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