Mobile call recording

Recording mobiles is a risk management issue. It has become increasingly important in light of the financial crisis and pandemic alerts.
- Reasons for Recording Mobiles
The reasons for recording mobiles are the same as for recording landlines.
This could be to ensure that verbal agreements are kept, to comply with regulators' requirements or for business continuity planning. Pandemics create an obvious example of where people would need to work away from their landlines and would need to rely on mobiles.
- Technologies
Recently, there has been significant attention given to the recording of mobiles and several technologies have emerged. Each of these technologies has its value, depending on what the party recording needs to achieve. These are:
1. Recording directly onto the mobile device memory and then transferring the file across by either USB or mobile data services.
2. Recording via a new PBX or mobile gateway, with a recorder attached.
3. Recording by creating a joined up call on the mobile network, linking directly into the landline recorder.
- IT Auditors and Best Practice
Best practice for IT audits would require a mobile recording solution to comply with existing security policies such that no unproven hardware is deployed, be impossible for the end user to bypass and avoid additional hardware costs or changes to existing systems.
References:
* http://www.fsa.gov.uk/pages/Library/Policy/Policy/2008/08_01.shtml FSA Policy Statement FSA PS08/1]

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