IT Service Integration

IT Service Integration refers to processes, tools and methods to establish a multi-supplier integration capability for an enterprise. The principle is in short to manage enterprise IT services delivered my multiple suppliers across different delivery models in one integrated enterprise service management process.
IT Service Integration address the following key challenges many IT organizations struggle with:
# Complexity, where IT organizations are dealing with significantly increased complexity managing their internal and external suppliers within multi sourcing environments
# Cost & Effort, where the typical goals of lower costs and improved performance are losing ground to increased effort in effective supplier management
# Transparency, where there is a lack of end-to-end and cross-supplier service transparency due to inconsistent or unclear service reports
# After out-sourcing services to 3rd parties, accountability (Roles & Responsibilities ) remains unclear and risks are present for compromizing contractual terms and conditions, jeopardize regulatory compliance and an uninterrupted service provision
# Escalation and communication mechanisms throughout the IT Organization and it's suppliers are not well communicated and/or unclear
# Compliance with contractual agreements, regulatory requirements, industry standards and business objectives is increasing the pressure on the IT organization and its services (Sarbanes-Oxley Act, Basel III, Privacy regulations etc.)

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