IgnitionDesk

IgnitionDesk is a service management suite for enterprise organizations using enterprise platforms such as Microsoft Active Directory, LANDesk Management Suite, Microsoft Office 2007, and Microsoft Unified Communications. It is developed and maintained by ActiveMotionLabs.
Features
* Staff can manage Active Directory accounts.
* Uses the Microsoft Office 2007 Ribbon UI.
* Export reports to Microsoft Office Excel and Outlook.
* Customizable templates for reporting allow administrators to add Corporate branding.
* WYSIWYG editing for incident description and journal areas.
* Schedule meetings and send emails using Outlook.
* Drag and drop attachments from Outlook emails or Windows Explorer into a ticket.
Requirements
* .Net 2.0
* SQL Server 2005 Express or greater
Goals
* Create an easier to use and more feature rich service management experience.
* Allow users to transition between existing enterprise applications easily.
* Incorporate all the tools a user will need to finish a ticket.

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See Also

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