Fast Track Sites Trouble Ticket System

Fast Track Sites Trouble Ticket System is a professional trouble Ticket system by Fast Track Sites that allows easy communication between client and customers and quick resolutions of problems and easy tracking of current and former Ticket.
Fast Track Sites and Fast Track PCs were founded by Paden Clayton in 2006.
Summary
Fast Track Sites Trouble Ticket System features cutting edge functions that have the ability to easily add more functionality to it. Since 2008 Fast Track Sites Trouble Ticket System has been used to handle internal and customer facing issues for both start-up and well established business (as help desk software), and since then it has been continuous developed and updated.
Architecture
Fast Track Sites Trouble Ticket System is made from a powerful framework called Modular Business Platform (which is also by Fast Track Sites) which allows the Fast Track Trouble Ticket System to easily integrate with other applications for better interaction and communication between customers and a support team or staff.
Features
Fast Track Sites Trouble Ticket System has the following features
:* Easy Installation
:* Highly Customizable Theme Engine
:* Create and Track Trouble Tickets
:* Create Multiple Problem Categories
:* Fully AJAX System Allows Table Sorting and Quick Updating
:* Ticket Overview Dashboard
:* Integrates with Clients Management System
:* Breadcrumb Navigation
:* Multiple Language Support (English and Italian Included)
:* Ability to Change System Theme
:* Ability to Change System Time Zone
:* Printer Friendly Views
:* Reports and Graphs
Workflow
First the Modular Business Platform has to be purchased from Fast Track Sites and installed. Once this is done the module can be installed by uploading the module and then activating it from the admin panel. After the module has been activated users have access to new menus, permissions, settings pages, reports, graphs, and more.
Note: Deactivating the plugin removes the links and pages but all data is stored in case you reactivate the plugin.
The Fast Track Sites Modular Business Platform allows its users to create a custom business platform that suits their specific needs, easily install and manage new plugins, manage menu items (this includes menus that belong to the system, modules, and user specific), In addition all menus can be hidden or shown based on specific user roles (User roles are an updated version of user levels that integrate with our permissions system allowing users edit who can access portions of their system.)
Licensing and Distribution
The use of the system is governed by the Fast Track Sites Program License. This statement covers the use of the purchased application.
Professional Version
Professional version program may only be distributed or redistributed under authorization from Fast Track Sites by emailing or phoning the company, and getting signed written permission from the company owner or representatives thereof. A reseller’s license as well as costs and keys may be purchased at this time. Fast Track Sites will also inform reseller of how to track its users and how to determine that clients are using the applications in a legal manner.
Call Home Feature
This feature sends the serial number, version number, location of the program to Fast Track Sites Server to track illegal use and redistribution of Fast Track Sites System.
This feature does not install any backdoor accounts or give Fast Track Sites access to user’s server and does not any collect personal information on the user.
NOTE: Removal of this feature will result in a breach of contract between the user and Fast Track Sites which can lead to invalidation of serial numbers and the blocking of software.

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