Critical Containment Methodology

Critical Containment Methodology (CCM) is a system specifically developed for Board of Management Members and Organisation Heads to reduce the risk associated with bullying and poor behaviour in the workplace. Originally developed in Australia by Jacqueline Stewart as part of the Worktopia National Workplace Training suite, CCM found its way as a stand alone model when Miracles Australia Inc ]]. trialled the system to assist their Advocates resolve bullying cases, with the expectation that it would greatly reduce the need for costly legal intervention and unnecessary human suffering.
The evidence base that emerged as a result of the Miracles trials showed a major reduction in Workers Compensation claims, psychological injury and legal action when CCM was applied during the complaint investigation process.The Miracles Report
Critical Containment Methodology (CCM) draws attention to the lack of attention paid to systemic problems that are inherent in current models used by Human Resource areas and the role this plays in perpetuating unnecessary collateral damage; thus exposing Organisation Leaders and the Organisation to costly legal suits and damage to reputation. CCM identifies critical points in potentially damaging workplace situations, where intervention at an early stage or at strategic points along the way, can prevent escalation of the issue, reduce the risk of Psychological Trauma and alleviate the burden of cost placed upon employers, the health system, insurance providers and the community.
History
Taking the latest scientific research in the areas of Psychology and Psychiatry from International Scientists Emeritus Professor Russel Meares, Professor Richard Bryant, and Neuroscience Professor Leanne Williams; to develop an effective emotional management system for the workplace, Stewart originally intended for Critical Containment Methodology (CCM) to be a component for inclusion in the Worktopia training suite released in 2008.
Using data collected from a diverse range of bullying cases in Australia,Comcare Study UK, USA and Europe, Stewart applied the research produced by Bryant, Williams and Meares to the learning’s documented from workplace bullying case studies globally and as a pervasive pattern of inappropriate Human Resource(HR) management practices attached to bullying investigations emerged, resulting in not only an escalation of the initial incident, but also a major increase in Employer liability and further exposure to trauma for the individual; Stewart used the evidence base to update CCM and documented that the failure of the current procedures used to address poor behaviour in the workplace and the spiralling cost (estimated at approx. $AU36 billion dollars in 2012] associated with bullying… was attributable to the lack of attention and solutions applied to the systemic issues inherent in organisations; and the failure to implement quality assurance measures to ensure the integrity of the data documented during the investigative process was not compromised, thus placing the entire organisation at risk.
Stewart modified Critical Containment Methodology for use by the Miracles Australia Inc. Advocacy Service in 2009 and then again in 2012, to include 'Systemic Bias' which was identified by Miracles Australia Inc as being a major stumbling block when attempting to resolve bullying cases.
Critical Containment Methodology (CCM) is currently restricted to delivery in Australia and all profits are donated to the National Mental Health Awareness Initiative. The system is currently being developed for international delivery and will be available in the United Kingdom in 2013 and the USA in 2014.
Critical Containment Methodology is evaluated on an individual delivery basis by Attendees and the combined data is used to make any improvements, additions and/or modifications to the system.
The Key
The key to CCM is in identifying the critical points of intervention.
The immediate reaction at the point of incident, or as near to that as possible, is paramount in early resolution. However, there are many points during the complaint conciliation process where CCM can be applied to resolve issues, reduce cost and minimise collateral damage.
Identifying where, when and how to apply CCM, whilst observing a series of what seem circumstantial workplace events, can prevent those events from escalating.
Quick action after a critical event or at any level of event can arrest escalation, lesson the probable impact of psychological trauma and the risk of workers compensation claims and litigation.
Research
In 2009 Miracles Australia Inc. commenced trialling CCM as part of the services offered through their Advocacy program. According to the research produced by Miracles Australia Inc., Australian Employers who apply the system (CCM) at the beginning of, or during the investigation process will reduce legal liability, workers compensation claims and lost time due to absence by up to 60%. According to the evidence base that emerged as a result of the trials, Critical Containment Methodology (CCM) was effective in reducing the risk associated with escalation of the initial incident and the liability associated with bullying in the workplace, for the organisation.
Research undertaken by Miracles Australia Inc. and confirmed through the overwhelming evidence base produced by the Australian National Bullying Enquiry data supported Stewart’s findings that the major flaw in address workplace bullying was failure to identify and address the systemic issues in an organisation. The Lack of Data integrity, escalation of original incident due to poor HR Management Practices, inappropriate investigative processes and unlawful procedures have been cited in a myriad of the research in recent times.
Application
Critical Containment Methodology is implemented in the first instance through delivery of a two and a half hour seminar for Organisation Heads and Boards of Management. Attendees are presented with several real life case studies (past and current) from a diverse range of industry (Government and non-Government) and are left with no doubt as to the legal challenges the current climate presents for Leaders of Organisations and why they need to implement some type of critical containment methodology if they wish to avoid being caught up in a costly and damaging cycle.

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