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Caroline Cooper (writer)
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Caroline Cooper (born 9 July 1957) is a British author, training consultant and the founder of Naturally Loyal. Career Cooper spent over 30 years in the hospitality, leisure and tourism industry in a combination of operational and training roles; mainly in Sutcliffe and Sodexo from 1979 - 2004. During the course of her career, her notable roles included Head of Learning & Development for Sodexo B&I division. Cooper is a certified Neuro-Linguistic Programming (NLP) practitioner, a graduate of Institute of Personnel Management (CIPD) and has a Diploma in Corporate and Executive Coaching. In 2012, Cooper founded Naturally Loyal that became notable for customer service training, management skills training and training of trainers. The venture's main focus was employee engagement, customer retention and building brand loyalty. Cooper is a regular columnist at Customer Experience Magazine, Hotel-Industry UK, The Source and Hotel Business Review among other notable magazines. Cooper was ranked #13 in The World’s Top Hospitality Professionals for 2018. Publications *Creating Service Superstars *The Hotel Success handbook (co-authored with Lucy Whittington) 
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