Backup Direct

Backup Direct is a UK provider of online backup, business continuity, IT security and helpdesk services, often referred to as cloud computing or software-as-a-service (SaaS). Backup Direct supplies Iron Mountain services to SME businesses in the United Kingdom.
The company has been a Beacon South West member since December 2008.
Recognition
Backup Direct's online backup service has frequently been reviewed in magazine PC Pro. In 2006, it received a 4 out of 6 star rating, although compared to low-end cheap US technology. In 2008, although again compared mostly to US home backup services, the service received a 5 out of 6 star rating. In 2009, PC Pro recognised its UK support focus:

"This multi-layered support is reassuring, and unlike other suppliers it’s nice to hear an English voice at the end of a line when you do have questions..."

In 2008, Backup Direct was awarded Beacon Southwest status:

"in recognition of their high business achievements, openness to change, ambition for further growth and willingness to share knowledge and experience with other companies..."

In 2009, Backup Direct was recognised in the National Business Awards.
In 2010, Backup Direct was a finalist in the National Customer Service Awards [http://www.callcentre.co.uk/2010-shortlisted-finalists#12 National Customer Service Awards].
Backup Direct's Data Defence encryption service was covered in the Financial Times.
Catlin Arctic Survey
In 2010, Backup Direct was chosen by the Catlin Arctic Survey to protect their mission critical data. Composed of Pen Hadow, Ann Daniels, Martin Hartley and Charlie Paton, the team sought to collect data and photographs on the effect of CO2 on the Arctic Ocean.
Products and services
Backup Direct supplies technologies from organisations such as Iron Mountain, WebRoot and PlateSpin which combine remote delivery and support with scalable muti-site redundant infrastructure. Generic technologies are used, such as Virtualization, SAN, Mirroring, Uninterruptible Power Supply, Constant Environmental Control and Hierarchical Storage Management.
Large-scale technologies are packaged and delivered to small businesses as a service, including:
Online backup
Business continuity
IT Security
Email archiving
Helpdesk
History
Established in 2001, by current Managing Director Brett Raynes, Backup Direct acquired online backup provider in 2007 and Data Trustees in 2008. They are currently headquartered in the English town of Bath.

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