TimeTrade Systems

TimeTrade is an American Software company based in Tewksbury, Massachusetts.

TimeTrade offers self-service and assisted-service appointment scheduling solutions for enterprises, mid-size to small businesses and individual professionals. These Software as a Service solutions enable businesses and/or individuals to offer available time to customers and prospects; schedule resources such as people, facilities and equipment; and manage the end-to-end appointment scheduling process.

AbOUT

TimeTrade has two products: TimeTrade Enterprise Scheduling Application (TESA) – a web-based solution for enterprises and the mid-market – and TimeDriver, a web-based personal appointment scheduler.

TESA automates high-transaction, multi-resource, multi-location appointment scheduling processes. It is used by retailers, government agencies, financial services providers, healthcare providers and universities. Appointments can be scheduled 24/7 and can be synchronized with a client’s Microsoft Outlook calendar. TESA has real-time reporting providing management visibility into day-to-day operations and can be integrated with other systems such as CRM.

TimeDriver enables Web users to add a self-service scheduling link to Web pages and emails to schedule sales or other business meetings. It is an appointment invitation system used by sales professionals, entrepreneurs, executives, consultants, service providers and anyone who wants to invite others to schedule a personal interaction with them – on the phone or in person. TimeDriver books appointments into a user’s Outlook or Google Calendar.

Both TESA and TimeDriver are rules-based, configurable and scalable.

Customers using TimeTrade software include Bosley and Sprint.

TimeTrade was founded in 2000 and is based in Tewksbury, MA.

In 2009, the company released a study that found customers are willing to wait for services no more than 10 to 20 minutes, depending on the type of service.

Management

Management Staff

  • Ed Mallen, Chief Executive Officer; Former CEO of OzVision and former president and CEO of Profile Systems
  • Marco Peterson, Founder and Chairman; Started the Personics Corporation, which was acquired by Datawatch
  • Bill Bohen, Vice President of Client Services; Former Vice President of Client Services at EasyAsk
  • Ken Coleman, Co-Founder and Executive Vice President; Former management consultant at Bain & Company
  • Cindy Johnson, Vice President of Marketing; Former Vice President of Marketing at TrueAdvantage
  • Carl Lambert, Vice President of Product Development and one of the original founders of TimeTrade Systems; Former Senior Product Manager at Datawatch
  • John Loring, Chief Technology Officer and one of the original founders of TimeTrade Systems; Former Vice President of Software Development at Datawatch
  • Maurice Martini, Vice President of Managed Services and Security; Former Director of Product Development at Datawatch
  • Chris Murphy, Vice President of Sales; Former Vice President of Sales for geoVue, Inc
  • Rupert Schmidtberg, Vice President of Engineering; Former General Manager and CTO at Sensitech

Board of Directors

  • Rose Ann Giordano, former VP of Worldwide Sales & Marketing for Compaq’s Customer Services Division
  • Brian Girvan, Partner and as Chief Financial and Administrative Officer of Ascent Venture Partners
  • Charles R. Stuckey Jr., Chairman Emeritus and Director of RSA Security
  • Ed Mallen
  • Marco Peterson

References

  • Sales and Marketing Magazine: Smart Sales Thinking, Smart Sales Tools (http://www.salesandmarketing.com/msg/search/article_display.jsp?vnu_content_id=1003994792)
  • Healthcare IT News: Cardiology diagnosis gets boost with SaaS technology (http://www.healthcareitnews.com/news/cardiology-diagnosis-gets-boost-saas-technology)
  • Computerworld: SaaS surprises: Broader appeal, customization and more (http://www.computerworld.com/s/article/334178/SaaS_surprises_Broader_appeal_customization_and_more?intsrc=hm_ts_head)
  • New York Times, March 17, 2009: Getting in Sync, Electronically (http://www.nytimes.com/2009/03/17/business/smallbusiness/17meet.html?_r=1)
  • STORES Magazine: Sprint boosts customer service via online appointment scheduling (http://www.stores.org/HumanResources/2009/03/Edit01.asp)
  • TimeTrade Official Site: Customers (http://www.timetrade.com/customers.aspx)