Teleservices Direct
Telservices Direct business overview:
TSD is one of the longest standing independently owned call center management firms in the United States. TSD has been ranked a TOP 50 call center for over 10 years and currently is the 13th largest outbound call center company in the USA.Career HORIZONS, Inc. (also doing business as TeleServices Direct) is an American telemarketing company which employs more than 1300 people. It is based in Indianapolis and operates 6 call centers (as of September 2007), contacting over 20 million customers each year. Its primary clients include DirecTV and Bank of America.
Telservices Direct pioneered the concept of EBR (Existing Business Relationship) customer expansion programs. Over the past two decades TSD has help Fortune 500 companies expand their relationship with current customers primarily through the use of sophisticated up-sell, cross sell and bundling services. TSD has also been a pioneer in the area of student marketing. In the late 1980s, and throughout the last 20 years TSD has originated more than 10,000,000 new credit card holders for major banks interested in targeting the student market.
TSD sister company Clout Financial was sold to FIA card services in 2006- a subsidiary of Bank of America for more that $200 million.