Talkdesk
Talkdesk is a cloud-based call center software provider. Its headquarters is located in San Francisco, CA, but they also have offices in Portland, Oregon and Lisbon, Portugal.
Talkdesk CEO Tiago Paiva founded the company in 2011 and raised $450,000 from 500 Startups and an angel investor that year. Talkdesk officially launched at TechCrunch Disrupt in New York in May, 2012. In August 2014, the company raised an additional $3.15 million with Storm Ventures leading the Seed Round. In 2015, Talkdesk is cash flow positive, has quadrupled its revenue since their Seed Round and is on a hypergrowth trajectory.
History
Towards the end of 2011, Tiago Paiva conceptualized Talkdesk after working at Procter and Gamble and becoming frustrated from having to look up caller information in multiple systems each time a customer called. So, he and cofounder Cristina Fonseca entered a contest hosted by Twilio, where the prize was a laptop, and built the first version of Talkdesk using Twilio’s API in 10 days. They were selected to present at Twilio’s conference and after winning were invited to join 500 Startup’s third batch. Since then, Talkdesk has grown to over 70 employees and boasts over 2,000 customers worldwide.
Technology
Talkdesk leverages WebRTC technology and Twilio telephony. They use Backbone.js for the frontend and Ruby-related technologies (Ruby, Ruby on Rails, Sinatra, Sidekiq, etc.) for the backend. Talkdesk also takes advantage of some NoSQL solutions such as MongoDB, Redis for storage and caching solutions, as well as RabbitMQ for inter-application messaging and leverage internal Hypermedia APIs