PRC, LLC
PRC is a global corporation that provides multi-channel Customer Contact Management and Business Process Outsourcing (BPO) Solutions to a variety of business clients.
PRC provides outsourced Contact Management Solutions for both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors. Its services include Teleservices (Inbound/Outbound Customer Care, Sales Solutions, and Technical Support), Technology/CRM, Live Chat, Email Management, Interactive Voice Response (IVR), Back-office, Fulfillment and Receivables Management. In addition to its domestic solutions, PRC provides offshore call center services through international locations in the Philippines and India.
A privately held company, PRC has a varied client portfolio that spans a broad spectrum of industries. Its client base includes Global Fortune 50, Fortune 100, Fortune 200 and Fortune 500 companies and multi-national corporations from the Consumer Products & Retail, Energy & Utilities, Financial Services, Government, Healthcare, Insurance, Internet Services, Media & Entertainment, Technology, Telecommunications & Wireless, and Travel & Tourism verticals.
History
Established in 1982 as a full-service fulfillment center, PRC integrated teleservices and information management into its offerings in 1988. By 1999, the company operated numerous call centers throughout the country and was ranked Number 10 among all Outbound Teleservices agencies by Customer Inter@ction Solutions (CIS) magazine. In 2000, the company acquired Access Direct, a telemarketing firm and competitor. The following year, PRC expanded its services through the acquisition of Hancock Information Group, a B2B appointment-setting company.
Today, PRC has over 9,000 associates at 18 call centers in the United States, India and the Philippines. The company is headquartered in Plantation, Florida.
Clients
PRC’s primary business involves providing domestic and offshore call center support for major brands in the consumer products/retail, financial services, telecommunications/wireless, energy/utilities, media/entertainment, healthcare and other industries.
The company also delivers outsourced services related to sales and marketing, Customer Relationship Management (CRM), technology, fulfillment and receivables management.
Operations
Below are the locations of PRC's worldwide call centers.
• Plantation, FL (Headquarters - est. 1982)
• Miami Gardens, Florida (est. 1995)
• Sunrise, Florida (est. 1997)
• Cedar Rapids, Iowa (est. 1998)
• Ames, Iowa (est. 1998)
• West Mifflin, PA (est. 2000)
• Cutler Bay, Florida (est. 2000)
• Maitland, Florida (est. 2003)
• Palatka, Florida (est. 2005)
• Longwood, Florida (est. 2005)
• Jacksonville, North Carolina (est. 2006)
• Durant, Oklahoma (est. 2006)
• Tampa, Florida (est. 2006)
• Colorado Springs, Colorado (est. 2007)
• Noida, India (est. 2000)
• Philippines (4 locations, est. 1996)
See also
• Business Process Outsourcing
• Call Centre
• Interactive Voice Response
• Technical Support
• Telemarketing