Knowledge worker 2.0
Knowledge worker 2.0 is a term coined by a group of Australian information architects in 2007, although the principles were established years before - see Knowledge worker for a description of Knowledge workers - what they do, how they do it, and how best to manage them.
Definitions: Knowledge worker 1.0 vs Knowledge worker 2.0
Defining characteristics of Knowledge worker 1.0 are:
- worked in and around rigid/hierarchical taxonomies
- helped to define, create, manage and use those taxonomies
- was GeneRally identifiable as a knowledge worker in corporate areas such as records and information management or library/information services
- generally enforced the process work of knowledge
- need extrinsic motivation, like pay rewards, to reinforce knowledge sharing behaviour
Characteristics of knowledge worker 2.0 are:
- uses taxonomies as one categorisation strategy/tool - but knows that they are only a part of a total solution that includes folksonomies and folk taxonomies.
- designs/uses information systems that recognise that different people find things in different ways
- has heightened sensitivity to organisational culture
- high awareness of information sharing and distribution
- recognises that centralised control of information is an option but not the only option
- may work in "traditional" knowledge worker domains such as records and information management but is just as likely to be found within development project teams, marketing, or human resources areas.
- have intrinsic motivation to sharing knowledge and information
References
Knowledge worker