Emergency Management And Research Institute
The Emergency Management and Research Institute (EMRI) was established in April, 2005 in a Public Private Partnership mode. The Institute provides comprehensive emergency management services for Medical, Police and Fire in The INDIAN States of Andhra Pradesh, Gujarat, Uttarakhand, Goa, Tamil Nadu, Rajasthan,Karnataka and Assam, using a single 3-digit toll-free number 1-0-8.
Pioneer of Emergency Management in India
The Emergency Management and Research Institute (EMRI) is an integrated Emergency Response Services provider, the first of its kind in India. It launched 1-0-8 services on August 15, 2005 in Hyderabad, Andhra Pradesh with a fleet of 70 ambulances.
1-0-8 is accessible from Fixed and Mobile phones without a suffix or a prefix. Apart from handling day to day emergencies, EMRI is also involved in research activities in the areas of medicine (prevention, diagnosis and treatment), crime, traffic disorders and fire. EMRI also provides Emergency Management Training programs for medical professionals, policy makers, public, volunteers and students. Its goal is to be the best in the world in Emergency Response. Throughout the journey, from conception to completion, a set of guiding principles and management concepts have been helpful to focus and deliver a world-class emergency management system that has received praise from international experts.
Emergency Management and Research Institute (EMRI) provides a comprehensive emergency management service in the state of Andhra Pradesh, Gujarat, Uttarakhand, Goa, Chennai and Rajasthan, Karnataka and Assam and Meghalaya using a single, toll-free number (108). The number 108 is used as the centralized helpline for Medical, Police and Fire emergencies.
At EMRI, world class technology is at work to give the quickest response to any distress call. Supported by the latest technology in distress communication and management, EMRI extends quick and effective relief to any medical, police or fire emergency situation involving individuals.
EMRI has developed processes and state-of-the-art infrastructure and is operating successfully in the states of Andhra Pradesh,Gujarat, Uttarakhand, Goa, Rajasthan, Tamil Nadu, Karnataka Assam and Meghalaya in India. The Governments of these states are committed to assist EMRI in regulatory aspects, canalizing funds, leveraging infrastructure, promoting public awareness, etc. In turn, EMRI is expected to provide its operational expertise, establish similar systems across the State, train the required manpower, etc. Unlike its counterparts in Emergency Management System (EMS) across India, EMRI focuses not only on the Sense aspect of EMS but also on the Reach and Care aspects, thereby addressing the entire delivery model of emergency response.
The intent to operate all these programs is to focus on providing quality Emergency Response with an emphasis on “The more we care…the more we value…the more we respect human life…the more we will develop as a nation…with humanity, humility and commitment to service”. This initiative contributes towards developing the future with state-of-the-art technology in Emergency Management. Satyam Computers provides all technological support to EMRI. International dignitaries and experts also visit EMRI and train the associates.
History Of Emergency Management System
2005 - First Time ever in Indian History, Emergency Response Service was started by EMRI on August 15, 2005 in the State of Andhra Pradesh (India).
2008 - EMRI started its operations in Tough Hilly Terrains in the State of Uttarakhand (India) with 90 ambulances based in various districts of Uttrakhand to help more and more people at the time of emergencies.
Vision
Responding to 30 Million emergencies per annum in PPP framework as a single nodal agency and save 1 Million lives per annum
Delivering Emergency Response services at global standards by collaborating with partners, applying innovative technology solutions and developing leadership.
Establishing EMRI as a premier Research and Training Institute in Emergency Management
Success Stories
EMRI began operations on August 15 2005 with a fleet of 70 ambulances deployed over 50 towns in the state of Andhra Pradesh. EMRI’s strategy and thought leadership being provided by the governing body, the organization had a total manpower of 2500 people including EMT’S (emergency Medical Technicians), Support staff, associates, fleet and call centre executives.
EMRI now having completed 3 years in providing reliable emergency response services, attends to an average of 4500 emergency call per day. EMRI-AP operates with a fleet of 652 ambulances covering 23 districts and saving an average of 108 lives in a day. The phenomenal success of EMRI has led to tie ups with 3331 private hospitals throughout the state along with many nations showing interest to launch EMRI services in their respective countries.
The government of Gujarat showing keen interest towards replicating a similar model in Gujarat, EMRI started full fledged operations in Gujarat on August 29 2007 and now has a fleet of 400 ambulances covering a total of 13 districts and 66 towns in the state. EMRI has also launched its operation of 108 services in the state of Uttarakhand with a fleet of 60 ambulances covering a total of 20 districts. EMRI has also created its presence in Goa with 18 ambulances and launched 108 services in Chennai a fleet of 33 ambulances on 15th September 2008.108 services were flagged off with 5 ambulances in Rajasthan - Jaipur on 20th September 2008 and now has a total of 40 ambulances spanning the respective districts. EMRI launched 108 services in Karnataka on 1st November with 66 ambulances to begin with and in Assam on 6th November with 20 ambulances and Meghalaya with 15 ambulances on 2nd February 2009. Having signed the MOU with State Governments of Madhya Pradesh and Punjab to launch emergency response services in their respective states, the day is not far when 108 will be recognized as a single number for all emergencies throughout India.
Working towards benchmarking with the best in the world EMRI has collaboration with the Government of Andhra Pradesh, AAPI, AAEMI, NENA, Richmond Ambulance Authority (USA), R.Adams Cowley Shock Trauma Centre, Stanford University, Singapore Health Services Pvt Ltd, Public Health Foundation of India (PHFI), GEOMED-Germany, Corporate Hospitals and NGO’s.
When to call 1-0-8
1-0-8 Emergency Response Service is a 24X7 emergency service for medical, police and fire emergencies. It is a free service for any Emergencies involving people. The service is available for the entire state of Andhra Pradesh ,Gujarat, Uttarakhand, Goa ,Chennai, Rajasthan, Karnataka, Assam and Meghalaya.
It is a 24x7 emergency service. Toll Free number accessible from landline or mobile Emergency help will reach you in an average of 18 minutes Call 1-0-8 for all emergencies (Medical, Police and Fire)
1-0-8 is a toll-free number and is dialed:
To save a life
To report a crime in ProgresS
To report a fire
Do not call 1-0-8 if there is no ‘serious people emergency’. It is not a number for enquiry or information gathering. Do not play around by dialing 1-0-8 as a joke. Otherwise a call in real emergency could be blocked and a life could be lost. If you happen to call 1-0-8 by accident then do not hang up until the officer asks you to do so.
EMRI's Model
Emergency Management requires the integration of three cardinal pillars: Sense, Reach and Care. Even though Emergency Management is the responsibility of the state, it requires partnership with multiple institutions to provide quick and quality response.
Sense
The Sense paradigm of Emergency Management involves in receiving information regarding the emergency. A dedicated toll free number – 1-0-8 – is used to report any of the three kinds of emergences - Medical, Police or Fire. The 1-0-8 call is received by our Communication Officer who collects and records all facts regarding the emergency. The information is then transferred to the Dispatch Officer who identifies the closest ambulance to the scene of emergency and gives instructions for dispatch of the ambulance.
Technology plays an important role in the sense wing of the Emergency Management by providing state of the art CTI (Computer Telephony Integration) solutions for receiving 1-0-8 calls and recording the information.
Reach
Reaching the victim in case of the medical emergency in Golden hour period is crucial. The Primary Functional unit of this section is an Ambulance.
There are two types of ambulances available with 108 service: • Basic Life Saving (BLS) ambulances: These are equipped with necessary life saving equipments such as Oxygen Cylinders, First-Aid & Pregnancy Support Kits etc. • Advanced Life Saving (ALS) ambulances: These ambulances have all the facilities of BLS along with some advanced medical equipment like Defibrillators and Ventilators to support the patients from Special Cases even during transportation to a hospital. The ambulances are spread through the state and placed strategically so as to reach the victim as soon as possible. In case of Police or Fire emergencies local office of the State Police or Fire department is immediately notified with full details & they immediately dispatch the service to the incident location.
Care
Each Ambulance has a staff of two members to support it’s functions. First person is known as Pilot (driver) who is responsible for all the ambulance movement, its functionality & proper maintenance of the ambulance & all the related technical equipments. Second Person is a trained EMT (Emergency Medical Technician) who is responsible for pre–hospital care while transporting patient to appropriate hospital for stabilization. If required, the EMT can be in conference (via cell phone) with our in house ERCP (Emergency Response Care Physician) who is a certified medical practitioner and is available 24/7 to support the EMT in case of any question or further guidance on any given medical situation. Our ambulances are equipped with the most common medications and equipments to aid the EMT in pre-hospital care.