Aino (app)

Aino is a unified voice-driven online platform based in India. It provides resolutions to customer queries and brand interactions with multiple service providers through a single platform. It is the first unified free customer care calling app in India.

Overview

Aino was founded in 2016 in India by Divij Singhal. It launched its helpdesk application in November 2016 for iOS and Android. It provides automating self-service options for users. The application allows customer query resolution and brand interactions with multiple service providers via a single application. Call abandonment rates, Average Handling Time (AHT) can be reduced with this application. Users can add a brand to their dashboard in order to post questions, requests for booking and complain. Allowed generic queries include service request, dealership location and bill payment. As of 5 January 2017, Aino has around 70,000 registered users. AbOUT 1000 call-back requests are made every day.