Thomas O. Jones

Thomas Oakley Jones (born October 6, 1944) is an American businessman and conservationist from Massachusetts, United States. He is president of eLanes LLC, a company based in North Andover, Massachusetts that integrates restaurant technology, consumer marketing, and restaurant operations and operates a southwestern Wendy's franchise. He serves on the board of directors of the Walden Woods Project, a conservation organization based in Concord, Massachusetts. Between 1970 and 1999, he co-founded and led several Massachusetts-based information technology companies, including Epsilon Data Management, Elm Square Technologies, and Exit41.
Early life and education
Jones was born in Buffalo, New York to Elizabeth Norton and Idris Jones. He attended Peoria High School in Peoria, Illinois, graduating in 1962. From 1962 to 1966 he attended the Massachusetts Institute of Technology, where he earned an S.B. in Mechanical Engineering. He then attended Harvard Business School and received an M.B.A. from that institution in 1968.
Career
In 1970, Jones co-founded Epsilon Data Management, heading the company through its initial public offering in 1980 and its acquisition by American Express in 1990. From 1991 to 1995, Jones taught courses on Service Management and General Management as a full-time Senior Lecturer at Harvard Business School. During this time, Jones collaborated on several papers published in the Harvard Business Review, including "Why Satisfied Customers Defect" (written with W. Earl Sasser, Jr.), and "Putting the Service-Profit Chain to Work". Between 1994 and 2007, Jones co-founded Elm Square Technologies and Exit41, managing these companies with former Epsilon executives Craig Tengler, John Cardinal, Frank Cantwell, and Sean Lappetito.
From 1998-1999, Jones taught at the MIT Sloan School of Management.
Conservation
Jones joined the board of the Walden Woods Project, a Massachusetts-based nonprofit founded in 1990 by recording artist Don Henley committed to conserving the Walden Woods. Jones served on the board of Arizona Raft Adventures until 2008.
Political contributions
Jones contributed $1000 to the presidential campaigns of Senator John Kerry (2004) and Governor Michael Dukakis (1988).
Personal life
Jones lives with his wife, Betty Mobbs, in Andover, Massachusetts. He has four children.

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