ISL Light

ISL Light is a software solution for remote desktop support. It enables support staff to remotely access clients' computer and offer assistance via desktop sharing and file transfer. Sessions are established without installations and firewall re-configurations on either sides. ISL Light's use orientates towards remote desktop support for enterprises.
Technology overview
ISL Light is an enterprise remote desktop support solution allowing efficient technical support via the Internet. The support technician and the end user connect to one another through the Web, with all communications secured via SSL. ISL Light uses 256-bit AES end-to-end encryption, its applications are digitally signed by VeriSign Certificate.
It is compliant with operating systems Windows, Mac OS X, Linux, and Windows Mobile.
ISL Light provides desk and client utilities that communicate via an outbound connection to a cloud technology based network of servers. The network architecture is fault tolerant, includes geographically load-balancing mechanisms, distributed session roaming, and is independent of the
central server. This assures a stable and fast operation of the service.
Establishing connections
The platform consists of three components. When the support technician needs to establish a connection to a remote user, it launches the ISL Light Desk component. The desk component establishes a connection to the server application, which is either hosted on the vendor’s cloud based network or installed at the corporate server. The server application receives the connection request, generates a unique session code, and returns it to the desk component. The end user runs a single executable file, the ISL Light Client component, from a website. Once launched, the client inputs the unique session code and the connection is established. In a session the desk can acquire full access with standard tools for remote desktop control such as file transfer, application sharing, whiteboards, remote printing, text, audio (VoIP) and video conference, and session recording.

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