Human interaction management

Human Interaction Management (HIM) is a set of management principles, patterns and techniques complementary to Business process management. HIM provides process-based support for innovative, adaptive, collaborative human work and allows it to be integrated in a structured way with more routinized work processes that are often largely automated.
HIM has an associated change management methodology called Goal-Oriented Organization Design (GOOD). GOOD emphasizes effectiveness over efficiency, and combines various approaches:
* Top-down: "Process Architecture" defines business strategy via a network of interacting high-level processes;
* Middle-out: "Levels of Control" separate process governance into Strategic, Executive and Management;
* Bottom-up: "Plans" represent collaborative work processes that the participants evolve on-the-fly as part of the work itself.

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