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Helprace
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Helprace is a SaaS help desk and customer service software used for tracking support tickets and community discussions. The software combines a ticketing system, knowledge base and a community platform. It was founded on January 21, 2011 by Gregory Koldirkaev in Kiev, Ukraine. License Helprace proprietary software. It is licensed monthly or annually based on customer service representatives using the application. The first three agents are free. History Helprace was founded in 2011 by Gregory Koldirkaev after realizing that the customer service software segment lacked cohesion between the help desk and community fronts. Gregory amassed 15 years of experience in SaaS databasing software design which convinced him to develop Helprace. Helprace development started in August of 2013. The community and knowledge base components were launched on June 2014. Helprace works on MySQL and uses PHP. has been developed using open source frameworks, some of which include: * Sphinx Search - powers the community and knowledge base * Apache Solr - serach suggestions (version 4.0) * Apache Hadoop - analytics, internal searching and filtering Reception Helprace won second place at the 2014 IDCEE Startup Toaster and given a chance to present at the 2014 BKVF event in Slovenia. 
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