Healthdirect Australia was established, and is jointly funded, by the Australian Commonwealth Government and the governments of the Australian Capital Territory, New South Wales, Northern Territory, South Australia, Tasmania and Western Australia.
Healthdirect Australia is a public company limited by shares, and is responsible for delivering services by contracting with service providers and managing ongoing operations.
In February 2006, the Council of Australian Governments (COAG) signed a Heads of Agreement to establish the National Health Call Centre Network (NHCCN). The NHCCN commenced delivering services in July 2007, with its core service operating under a single national name, healthdirect Australia, and national phone number - 1800 022 222.
In December 2012, the NHCCN changed its trading name to Healthdirect Australia, reflecting the organisation’s evolution from procuring and managing telephone triage services to offering multiple services with integrated telephone and online channels. This was followed in November 2015 by change of the registered name of the entity from National Health Call Centre Network Limited to Healthdirect Australia Limited.
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