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Generative Knowledge Interviewing
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Generative Knowledge Interviewing (GKI), a methodology which aims to empower individuals and organizations to clearly identify and recognize the unconscious abilities and resources (e.g. values, strengths and capacities) they possess, and then use these hidden resources toward their work and life goals. GKI involves a series of steps (including storytelling, dialogue, deep listening, reflection, validation and documentation) through which individuals learn to identify their tacit knowledge, the hidden insights, skills, talents and capacities individuals acquire unconsciously as they learn to address the challenges they encounter in “everyday” life. Once recovered, individuals are then able to use their essential tacit knowledge to excel by becoming more aware of their own and others’ abilities, and identify challenges or obstacles that may hinder their future success. Uses for Generative Knowledge Interviewing The GKI method was first developed at the University of Michigan from 2004 through 2007 through an action research process led by Dr. Melissa Peet. This process looked to identify the skills, capacities and knowledge required for individuals to become effective leaders and/or change agents. It has since been used by business and non-profit organizations as well as higher education institutions across the United States for the following purposes: Uses of Generative Knowledge Interviewing How Generative Knowledge Interviewing Works Generative Knowledge refers to both the ability of a person to engage in self-reflection and assessment in order to produce or uncover knowledge and skills, as well as the capacity to help others uncover the ways in which they learn, adapt and evolve through their lives (Peet, 2012). The role of the trained interviewer is to assist the speaker in telling a series of complete stories about their current and/or previous experiences. Stories generated during GKIs usually deal with (a) accomplishing a goal, (b) responding to challenge, and/or (c) revelatory and enlightening moments. Through skillful interviewing, the facilitator then draws out key insights from the stories told by the interviewee and elicits the tacit knowledge present in the speaker’s life experiences. The generative interviewing process can be summarized in five steps: 1. Intending and Creating a Generative Space: the interviewer helps the speaker(s) clarify the goals of the interview; 2. Indwelling and Retrieving: the interviewer seeks to get “inside” the speakers’ experiences by asking them to tell stories about key learning, work, and/or life experiences; 3. Identifying and Discerning: the interviewer prompts the speaker to “unpack” key words and phrases, while he/she listens for themes, patterns, ideas, images or words that emerge; 4. Validating and Aligning: the interviewer shares the ideas, words, and themes they have discerned from listening to the speakers’ stories to see if they resonate with the speaker. As needed, the interviewer repeats steps 2-4, prompting additional stories until the interviewee’s core capacities are fully verified and documented; and, 5. Anchoring and Amplifying: the interviewer prompts the speaker to connect their core capacities to a larger understanding of his/her roles and identities. To further synthesize and apply knowledge gained, speakers’ may document their insights through journaling, self-reflection, resume building, or through the Integrative Knowledge Portfolio process; in which an ePortfolio connecting core values, skills and capacities are linked in a digital format. The Benefits of Generative Knowledge Interviewing GKI provides new skills and insights for both the interviewer and interviewee alike though the coaching process. Some of the most common benefits GKI participants have reported are: • Becoming conscious of and more able to clearly articulate the knowledge, skills, values, abilities, passions and capacities they possess • Possessing profound understanding as to how they can develop and uniquely contribute to the world around them • Developing a sense of trust that they and others will effectively handle the challenges they will inevitably encounter • Facilitating others in understanding their hidden knowledge, skills, passions and capacities • Increasing ones’ connections to others through deep listening and genuine interest, leading to strong relationships • Greater appreciation for word choice and more curiosity about other’s experiences • Stronger resumes with well articulated, meaningful, and accurate skills See Also
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