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Computer support
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Computer support is a gamut of customer care services that covers troubleshooting/diagnosing a hardware or software issues by specialized expert technicians. Description Computer Support is the term used to describe troubleshooting and solving hardware and software issues with computers. While computer support has traditionally been important for businesses, it has become an increasingly popular service due to the growth of home PC ownership and usage, and the low technical knowledge exhibited by the average home user. In addition, with almost weekly advancements in technology, use of computer applications, broadband, and operating systems, computer support is increasingly important to many users in order to troubleshoot and fix problems. Methodology The traditional technique of providing computer support involved referencing computer manuals or ringing a special telephone number. Today, it is possible to receive computer support remotely, by allowing a troubleshooting technical remotely access your PC. Typical Use Cases Many companies provide remote technical support services, and for a fee, will provide remote diagnostic and repair capabilities where the issue is mostly related to software. Any of the actions such as file transfer, re-boot, remote viewing and others taken by remote technicians are usually only performed after the prior permission of the customer. These services are often used for problems such as malware removal, software installation, and PC optimization. For hardware related problems, a remote technician is of limited use as the problem often required a hands-on approach to diagnose and solve the problem. In these instances, for a fee, the technician will visit where the computer is located and attempt to fix the problem. See Also
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