Avaya Communication Manager

Avaya Aura Communication Manager (CM) is a call processing system developed by Avaya with voice application software, messaging and contact center. This system is a telecommunication product which allows VoIP on legacy installed PBX systems and offers a migration path to install VoIP as resources become available. The CM is a successor to the Definity Communication Servers platform, although the CM is still based on the Definity code.
Avaya Aura Communication Manager is a component of Avaya Aura, Avaya's architecture for next generation, people-centric collaboration. Avaya Aura Communication Manager software is an open IP Telephony foundation on which Avaya delivers Unified Communications solutions to enterprises of all sizes. Avaya Aura Communication Manager delivers voice and video capabilities and provides for a resilient, distributed network of gateways and analog, digital and IP-based communication devices. Avaya Aura Communication Manager includes robust PBX features, high reliability and scalability, and multi-protocol support. It includes advanced mobility features, built-in conference calling and contact center applications, and E911 capabilities. Communication Manager effectively scales from less than 100 users to as many as 36,000 users on a single system, and to more than one million users on a single network.
Avaya Aura Communication Manager encrypts both the voice conversation and the signaling to create a secure voice over IP (VoIP) environment, and supports for the .
Designed to run on a variety of Linux-based servers, Communication Manager provides a range of capabilities to enable the virtual enterprise:
* Voice and video call processing capabilities across a resilient, distributed network of media gateways and a wide range of analog, digital, and IP-based communication devices.
* Advanced workforce productivity and mobility features.
* Built-in conferencing and contact center applications.
* Centralized voicemail and attendant operations across multiple locations.
* E911 capabilities.
* Support for SIP, H.323 and many other industry-standard communications protocols over a variety of different networks enabling centralized voice mail, attendant operations, and call centers across multiple locations. Supports Assured Services Session Initiated Protocol (AS-SIP) for the US Department of Defense (DoD).
* More than 700 features in all.
* Designed for high availability, reliability and survivability.
* Survivable Core Remote deployment options leveraging System Platform virtualization technology
* Evolution or Feature server alternatives
* Support for IPV6.
History
1QFY05 CM 3.0
* SSH/SFTPfor IPSI,CLAN, VAL
* MLPP Enhancements
* Security of H.323 IP Phone Registration and Signaling Channel
* Locally Sourced Music & Announcements
* Expanded Meet-Me Conferencing
* CM 3.0 Station Licensing
* Internationalization & Unicode Support
* Emergency Calls from Unnamed IP Endpoints
* Button Download to IP phones
* ESS
* Branch Gateways (G250 & G350)
* IGAR
* AIW
* h.248 Auto Fall Back
* h.248 Connection Preserving Failover/Failback
* Duplex Servers Connection Preserving Upgrades
* Clear Channel Digital Data Transport over H.323
* Global Analog 24 port-TN793CP
* TN464HP & TN2464CP DS-1 Interface
* TN2602AP Crossfire
* Control Network C
* Mixed Port Network Connectivity
* Call Center 3.0 Enhancements
1QFY06 CM3.1
* Enterprise Mobility User (EMU)
* HTTP & TFTP server
* Processor Ethernet
* S8500 LSP
* Alternate Adjunct Links (AAL)
* S8400 Media Server
* S8500C Media Server
* S8720 Media Server
* IA770 FAX
* Upgrades and Migrations
* Increase Text Fields for Feature Buttons
* E911 Callback for Unnamed Registered IP Sets
* Central Firmware Download
* DCP Firmware Download
* Increasing H323 trunk members
* Increased COR
* Core telephony miscellaneous items
* Avaya MultiVantage Express
* Branch Gateways R3.1
* TN2602AP IP Media Resource 320 Duplication
* Extension to Cellular
1QFY07 CM 4.0
* Secure Real-time Transport Protocol
* Video Telephony Solution
* Daylight Saving Rule Changes
* S8720 XL Configuration with DAL-2 Duplication Card
* S8300C Media Server
* IA770 Messaging
* H.323 Trunk Link Bounce
* New Business Telephony Features
* Tenovis Integration
* QSIG Interoperability Enhancements
* Dial Plan Transparency for LSP & ESS
* 13 Digitis Dial Plan Expansion
* CDR Enhancements
* Software Compatibility & Audit (ASCA)
* ESS-LSP License Simplification
* Enterprise Mobility Phase II
* Trunk & Attendant Capacity
* Announcement TTR Capacity
* G.722 Shuffling over H.323 & SIP Trunks
* TTS & Button Download
* Upgrades & Migrations
* Integrated Branch Office (Juniper)
* G250 & G350 Gateways
* ABCD Tone Support for H.248 Gateways
* SLS for Gateways
* AAA Server Support
* Logging Improvements
* Miscellaneous Items (IPSI timer, h.248 PSTN Fallback, ESS Auto Return, SSH)
* Erase User Data from DCP Terminals
* Call Type Digit Conversion
* Call Center Enhancements
4QFY07 CM 5.0
* High-definition video
* SIP Video Support
* 9600 SIP R2.0
* 1xMobile for Symbian
* EC500 R8.0
* 6-Party Video Conferencing
* MX5.0 Video
* AES 4.1
* Administrable IPSI Sockets
* Survivable CDR
* 3rd Party Trusted Certificate Enhancements
* XoIP tone Detection Bypass
* Per Location AAR Analysis
* New S8730 Server
* IMAP4 for IA770
* Call Center Enhancements
* SES5.0 Extend-Call on SIP
* SES5.0 EMU on SIP
* SES5.0 SIP Trunk Alternate Routing
* 16CC Agent Deskphone
* G450 Media Gateway
* Installation Wizard for Servers & Gateways
2QFY08 CM 5.1
* 9600 SIP R2.1
* One-x Mobile (Server + Client)
* Tandberg Video Integration
* New Video Capabilities
* UC Solution
* SYSLOG from TN Boards
* IPSI Socket Timer New Default Value
* IPSI List Measurements
* New TN2602AP Xfire Board
* Administrable AGK List for NRs
* New Modem for INADS
* PKI Certificate Updates
* CCBS for Incoming Calls
* Team Button Override SAC/CF
* SES Server Duplication Enhancements
* CM Express (CME) 5.1
* Intelligent Presence Server (IPS)
* One-x Portal
* One-x Communicator
1QFY09 CM 5.2
* 9600 R3.0
* 9670G
* DECT Next Generation
* Simplify Feature Handling (Special Applications & IP Phones)
* Log & Lock Features
* Team Button & Call Routing
* System Directory Enhancements
* EC500 Enhancements
* SAL & PLDS
* PN Recovery Enhancements - CLAN TCP Sockets & IPSI Timers
* IPSI Administration Enhancements
* Error Resistant Downloads
* S8300D
* S8400 ESS Server
* Voice Network Statistics (VNS)
* List Measurements Gateways DSPs
* LSP/ESS Split Registration
* PE for Duplex Servers
* IP Trunks for LSP/ESS Using PE
* SIP Enhance Diversion Header
* CM Messaging (CMM)
* G430 Media Gateway
* CM Aura Session Manager & System Manager
* CM System Platform / MBT / Media Server
* One-x Agent
4QFY09 CM 5.2.1
* 9600 R3.1 with VPN
* 9600 SIP R2.5
* One-X Mobile R5.2
* One-X Communicator R5.2
* One-X Portal R5.2
* One-x Agent R2.0
* Software Duplication Enhancements
* No-Cadence Mode & End Outbound Call Management (OCM) timer
* Kernel Replacement via Normal “Update” Install
* Connection Preserving for Duplex Servers when Installing an “Update”
* Self-Service Process for Special Application Activation
* PE (Duplex) Support for CMS R16
* S8300D
* S8800 Simplex & Duplex Servers
* CM on System Platform MBT
* Feature Server (CMFS) for SM 5.2.1
* Better Support for Microsoft OCS Integration (Comfort Noise + Early Media)
* Presence Services R5.2
* SMGR 5.2 & IP Telephony Central Management
* Session Manager R5.2 (URE + SRE)
* SES 5.2.1 Mixed-Mode Trusted Host
* CMS R16
* AES R5.2
* Meeting Exchange R5.2
2QFY10 CM 6.0
In June 2010 the following features were added.
* CM6.0 new SP templates
* CMES (Evolution Server)
* CMFS (Feature Server)
* CMTG (Trunk Gateway)
* Support for Server NIC Bonding
* Remove Support for CNA and CNB
* Licensing Changes: PLDS Support
* SIP Features: Call Pickup Alerting & Call Park
* SIP Direct Media
* QSIG Tunneling over SIP
* IPv6 Support
* SRTP Enhancements
* IGAR over IP Trunks
* “enb-ext” Call Type for Dial Plan
* Un-Green SA for IP DECT
* Internationalization: i18n
* Location Enhancements for VPN Phones
* Increase Paging Group Members
* Certificate Changes (3rd Party Support, Expiration Notification, CRL)
* G430/g450 Clock Synchronization over IP (CSoIP) for TDM based devices
* CM Survivable Core & Remote
* EDS moves to Utility Server
* SMGR 6.0 Enhancements
* Session Manager R6.0 + BSM
* Avaya Session Border Controller (SBC)
* New one-X 96x1 Deskphone
* New one-X 1603SW-I SIP Deskphone
* 1408/1416 DCP Phones
* 96x1 H.323 R6.0 IPv6 Support
* 9600 SIP R2.6
* One-X Communicator R6.0
* One-X Attendant
* SES 5.2.1 S8800 Support
* CMS R16.1
* AES R5.2.2
* Avaya Aura Conferencing
* Avaya Messaging 6.0 / CMM 6.0
* Call Center 6.0 & NGCC
On September 2011 after detailed testing CM 6 was certified as a Local Session Controller (LSC)
Operation Mode
This system can function as a Feature Server (CM-FS) or an Evolution Server (CM-ES). As a CM-FS only SIP endpoints are deployed, as a CM-ES all SIP, analog, DCP, H.323 and legacy endpoints are supported. When deployed as a CM-ES, Session Manager is required to support SIP endpoints.
Scales
The system can scale from less than 100 users to 36,000 users per system, and to more than one million users on a single network.

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