TurnKey Vacation Rentals

TurnKey Vacation Rentals is a property management services company that offers services for short-term vacation rentals. The company developed a rental property management web application that allows homeowners to monitor and offer services to their short-term rental properties. Their website also allows guests to book a home at properties in cities like Austin, Texas; Santa Barbara, California; Seattle, Washington; and others. The company was founded in 2012 by former Hotwire.com and HomeAway executives.
History
TurnKey Vacation Rentals was founded in 2012 At the outset, the company managed around 40 properties in Austin. At that time, TurnKey was managing over 1,000 properties in around 24 markets in the United States including new additions like San Diego, Seattle, Nashville, and others. By the end of 2017, TurnKey had 400 employees and managed properties in over .
Business model
TurnKey Vacation Rentals offers property management services to homeowners who use their properties for vacation rentals. TurnKey manages requests, booking, schedules, inspections, and security similar to a property management firm. The company contracts with local third-party firms for repairs, maintenance, cleaning, restocking, security, and other services. Property owners use the Owner Dashboard to request services and monitor itineraries.<ref name"Xcon"/><ref name"States"/><ref name"Skift2013"/> An Android tablet is placed in each property to monitor decibel level, as well.<ref name"States"/>
TurnKey Vacation Rentals also takes professional photos of the property, fields inquiries from guests, and posts listings on sites like HomeAway and TripAdvisor.<ref name="SBI"/> TurnKey typically charges 18% of the booking fee for all of the above services. The company also calculates taxes and handles any required legal filings.<ref name="States"/>
In addition to their homeowner-centric services, TurnKey offers vacation rentals directly on their website.<ref name="Skift2016"/> Guests are required to download an app (on either iOS or Android smartphones) to receive the door code and entry instructions via email which allows them entry into the property.<ref name"States"/><ref name"Skift2013"/> The app also gives guests directions, restaurant options, hospital locations, area attractions, and other relevant information. A tablet is installed in each property that guests can use to find all of this information as well.<ref name"Skift2013"/><ref name"Snow"/>

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