Sears Vacations

Sears Vacations is an American online travel agency, established in 2012 by Sears Holdings and International Cruise & Excursions, Inc. and is a privately owned company. It allows users to purchase cruises, hotels, and resorts without signing into an account, and unlocks additional travel options such as airline tickets and rental cars for registered members.
Company
Sears Vacations is headquartered in Scottsdale, Arizona. The company operates a call center staffed with travel agents and customer service representatives in its Scottsdale offices. Sears Vacations also operates satellite offices in New York, New Jersey, California, and other locations to provide direct selling opportunities to customers.
History
In 2012, Sears Vacations introduced Layaway Vacations, a program that allows customers to make payments towards their vacation bookings while reserving their travel arrangements. Later that year Sears Vacations introduced Travel Savings Credits which allow members to reduce the price of their hotel and resort accommodations by a predetermined amount of available credits.
Services
Sears Vacations provides cruises, hotel bookings, resort reservations, guided tours, rental cars, and airline tickets. Additionally, the company offers travel packages as a form of upgraded membership that grants access to discounted rates, and pre-paid vacation certificates. Its call centers offer telephone assistance 7 days per week through a toll-free number, though hours of operations are not 24 hours per day.

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