Managed Testing Service, also known as Software Testing Outsourcing is the process of utilising an independent organisation to take on the responsibility for the entire testing life cycle and end user testing. A service level agreement (SLA) and key performance indicators (KPIs) are often put in place to reflect specific priorities such as automation, early discovery of defects or the number of critical or serious errors emerging in live use. Software Testing Outsourcing is usually an offshore operation, whereas a Managed Testing Service is an onshore operation where the independent software testing company typically work in the same building as the organisations software development team.
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