IssueNet

IssueNet is an issue management software product used by organizations to track and manage issues within or across different business units. Notable examples of such solutions include help desk ticketing, IT change management, software defect tracking, and organizational problem tracking; comparisons of similar products can be found at Comparison of issue tracking systems. IssueNet was released in 2006 as a revamp of an existing product Visual Intercept that had been in the market since 1995. In total the two product lines have been used by thousands of customers across 35 countries, in a range of industries.
Solutions
IssueNet consists of four product solutions; each solution contains the base toolset of the IssueNet suite but is customized for the specific business needs of the identified solution. The four solutions are Intercept, Assist, Oversight, and Asterisk. Each solution maintains a core set of components for accessing and designing solutions such as workflow editors and form designers.
*Intercept is a software bug and defect tracking solution. The Intercept solution defines object classes such as a SoftwareDefect, SoftwareRequirement, SoftwareComponent, and HardwareComponent but allows users to define and customize their own as well. Examples of default workflows include Review Software Issue, Fix Software Defect, and Implement Software Requirement. Bug tracking system such as Intercept and others are often used in conjunction with Revision control systems such as Subversion, Visual SourceSafe, and Perforce to monitor code changes and relate them back to identified defects.
*Assist offers a set of object classes and workflows for an external or internal Help desk system. Examples of such classes include SupportTicket, CorporateCustomer, and CustomerContact. Default workflows would include Resolve Support Request and Request Engineering.
*Oversight offers a set of object classes and workflows for an IT change management system. IT change management or Information Technology Infrastructure Library ITIL service support are common industry terms that outline the work done by IT managers and technicians to monitor regulatory compliance, IT governance, unauthorized changes, and asset management.
*Asterisk is a customizable solution that could be used by a variety of organizations. Easily customized solutions are often useful for organizations that don't fall within the confines of other predefined products such as, bug and defect tracking or Help Desk for example. Organizations or business units looking for an issue management solution for human resources, legal, or general feedback to management would find something like this useful.
Product Modules
*IssueNet Manager is a Windows Forms application that provides users access to the IssueNet software. The application allows management of projects, folders, issues, tasks, and contacts.
*IssueNet Administrator is a Windows Forms application that provides administrative access to the IssueNet software. This would be used to manage user information, security, workflows, notifications, and reports.
*IssueNet Architect is a Windows Forms application used by system integrators or developers within an organization. The architect would provide designers capability to customize classes, forms, scripts, and workflows. The architect has a simple user interface that requires no programming to create or customize solutions.
*IssueNet Workspace is a set of plugins to various Microsoft applications. Host applications include Microsoft Outlook, Microsoft Visual Studio, and Microsoft Project.
*IssueNet Relay is an ASP.NET web application providing limited access to an IssueNet system. Relay is geared towards external users that need to submit issues.
*IssueNet Insight is an ASP.NET web application that provides a "dashboard"-like view of an IssueNet installation. Insight is based on ASP.NET webparts which are the same programming constructs using in Windows SharePoint Services.
Awards
*Named one of the 75 fastest growing independent software vendors (ISVs) for Windows by Microsoft and CMP Media.
*North Carolina Technology Fast 50 "Acknowledging the fastest growing 50 technology companies in NC" Presented by Deloitte and Touche
*Microsoft Project Finalist "Business Value Challenge" 2003
*Visual Studio Magazine Readers Choice Award "Bug and Feature Tracking" 2006
History
Elsinore Technologies was founded in 1996 by August F. Turak, Ray Allen and Mark Uland. The first product, Visual Intercept was focused on software bug and defect tracking and evolved into several other solutions winning several awards. The current product line IssueNet was launched in 2006 as a replacement and upgrade for the Virtual Intercept product line.

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