CustomerXPs Software

CustomerXPs Software is a software product (IP) company providing real-time intelligent Customer Experience Management solutions that are focused on delivering a multidisciplinary approach encompassing varied fields, such as, computer science, artificial intelligence, probability and statistics, psychology and behavior analysis. In 2006, Rivi Varghese - CEO, Aditya Lal - CTO, Balaji Suryanarayana - COO and Sandhya V - CFO founded the company in Bangalore.
CustomerXPs develop products for enterprises in the banking, telecom, retail, travel and web sectors,.
Products
Company’s key products focus on:
* Effective, real-time customer experience management
A customer experience management solution which brings human like tacit, actionable and contextual conversational intelligence to every customer interactions at various touch point (tellers, branch managers, relationship managers, call centre agents, direct channels etc.) of the bank, in real-time. It brings the collective real-time intelligence of the customer, cross pollinated from multiple backend systems is always available on tap to maximize value from each customer interaction.
*Efficient real-time fraud management, compliance and monitoring.
A real-time Business Activity Monitoring system for Fraud Detection, Monitoring Compliance and Audit that monitors patterns across transactions, events, users, accounts, systems in real-time across an enterprise to provide real-time alerts designated users from various business disciplines (Fraud, Compliance, Risk, Inspection & Audit, Vigilance etc).
Both these products are distinguished in their capability to bring real-time actionable intelligence refactoring real-time data resulting in relevance and context, previously untapped by enterprise solutions.
Customers
Currently one of the Top 250 Global Banks has gone live with CustomerXPs product suite.This universal bank offers a well-diversified portfolio of financial services. The bank has assets of over US$ 41 billion with presence in 19 countries. A network of 6,400+ ATM's and a 3200 seat call center. The hallmark of this exponential growth is the bank’s unwavering focus on technology.
In June 2011, CustomerXPs raised US$4M from Jafco Asia in Series A Funding to expand its global sales, marketing and delivery teams and do research and development.

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